Main responsibilities

• Understand the Amadeus strategic vision around the full scope of IT and digital products and services and implement it in Delivery Management
• Understand the Customer's business & strategy to ensure deliveries are prioritized in line with their needs and value realization objectives
• Establish and maintain positive relationships with the customer IT & business stakeholders through a proactive management of their needs, wants and expectations
• Lead the formation of an action plan and demonstrate a sustainable high level of customer satisfaction
• Manage project management, governance and steering to ensure best practice and successful completions
• Anticipate potential issues so solutions can be implemented before problems arise in delivery projects
• Cover complex projects to ensure successful delivery by Amadeus
• Lead a high degree of interaction and effective communication between EAT, Regional and Central teams to create a best-in-class customer experience

Resources & Skills Development

• Stay up to date with product evolutions and portfolio expansion
• Adhere to standard delivery management processes, procedures, tools and techniques
• Participate in a continuous improvement process for measuring and improving performance, satisfaction and skills.

About the Ideal Candidate

• A university degree in IT, Engineering, Business, or a related field, or equivalent work experience.
• At least 7 years of experience in Airline IT or related sectors. Experience in Business Solutions and/or Delivery Management, with a proven track record as a Project or Program Manager within the (Airline) IT industry.
• In-depth knowledge of the airline business, GDS systems, and complex IT projects.
• Proficiency in both English and Arabic is required.